For gyms booking subs they haven't vetted

Hope is not a compliance strategy. It just feels like one until an auditor calls.

CoverMe verifies every instructor on the platform — REPs, CIMSPA, insurance, DBS, first aid — by humans, not bots. So when you book a sub at 6am on a Sunday, you're not hoping. You know.

Trusted by Virgin Active, Fitness First, Serco Leisure and 1,000+ UK operators.

Hand holding iPhone showing the CoverMe instructor app with verified qualifications and compliance dashboard

Compliance handled for the UK's most regulated gym operators.

Virgin Active Fitness First Total Fitness Lift Brands Serco Leisure Reynolds Group

When the phone goes at 6am, you have about 90 seconds to make a decision.

Here's what most operators don't actually check.

6:14
Sunday, 14 January
Missed Call
2 min ago
Studio Manager
Mobile
Messages
just now
Studio Manager
Sarah's called in sick for 6am Spin. I've got Marcus to cover. He's good — used to teach at Pure Gym I think? Should be fine.
What you didn't check
  • Is Marcus's REPS active?
  • When did his insurance last renew?
  • Is his first aid current?
  • Is his DBS on file?

Most operators say "probably" to all four. Then book the class anyway.

Marcus T. — Instructor profile
Spin · HIIT · Indoor Cycling
Verified
  • REPS Level 3 Verified · Active until Jun 2027
  • CIMSPA membership Active · Verified Mar 2026
  • Public liability insurance Active · £5m · Renewed Jan 2026
  • First aid certificate Current · Expires Aug 2026
  • DBS check Enhanced · On file
Verified by CoverMe's compliance team. Reviewed every 90 days.

The difference isn't whether you trust your instructors. It's whether you can prove it.

Verification

Every qualification. Checked by humans.

CoverMe's compliance team manually verifies every instructor on the platform. REPs, CIMSPA, NRPT, equivalent. Insurance valid. First aid current. DBS where required. We don't take their word for it. We don't take an algorithm's word for it. We check the documents, on file, every time.

  • Manual document review for every new instructor
  • Re-verification every 90 days
  • Instructors with expired credentials are auto-removed from your search
CoverMe instructor profile screen with green-ticked compliance items
Audit Trail

When auditors ask, you have the file.

Every session covered through CoverMe is logged. Who taught it. What qualifications they held at the time. What insurance was valid. CoverMe customers consistently pass internal and regulatory audits — our published rate is 100% across all sites — because the paper trail is built in.

  • Per-instructor compliance history exported on demand
  • Class-by-class records of who taught when, with credentials at that point in time
  • Audit-ready reports in 2 clicks
CoverMe dashboard showing class-by-class audit records and compliance reports
Risk Removal

No more "I think they're qualified".

Every CoverMe instructor's compliance status is visible on their profile, in plain English, before you book. No digging through emails. No hoping their qualifications are still valid. No ambiguity at 6am on a Sunday morning.

  • See qualification, insurance, and DBS status at-a-glance
  • Filter searches by qualification level
  • Clear flags if anything is expired or pending re-verification
Two phones showing the CoverMe instructor and venue apps with compliance status visible

Compliant cover in 3 steps.

No more "do you know if Marcus is qualified?" texts at 6am.

1

Post the cover request.

Class type, date, time. Live in 30 seconds.

2

See verified matches.

Every instructor's compliance is shown on their profile. Pick someone you can prove was qualified.

3

Book with confidence.

Their compliance file is logged against the class. Audit trail built in.

Customer story

"100% compliance audit. Across every site."

Serco Leisure runs UK leisure facilities across multiple regions — meaning compliance isn't optional, it's a contractual requirement. Before CoverMe, ensuring every instructor at every site had current qualifications meant manual paperwork, scattered emails, and ongoing audit risk.

CoverMe became the system of record. Every instructor verified. Every cover logged. Every credential current. The result: 100% audit pass rate, 98% cover rate, and 5+ hours per site saved every week on compliance admin.

100%
Compliance audit
98%
Cover rate achieved
5+ hrs
Saved per site, per week
"CoverMe significantly improves employee work life balance for our team who were using multiple communication channels."
— Stephanie Wiltshire, Serco Leisure
Read the full Serco story →
Serco Leisure

What CoverMe operators get on compliance.

0%
Compliance audit pass rate
0+
Verified instructors
0+ hrs
Saved per site, per week on compliance admin
0
Unverified instructors on the platform

Operators who don't compromise on compliance.

"Where have you been for the last ten years?"

Tara Dillon
Tara Dillon
CIMSPA

"Fantastic concept and exactly what all class operators need."

John T.
John T.
Fitness Operator

"Managing our shifts on the gym floor is no longer a stream of WhatsApp messages. Less stress, more time for members."

Robert
Robert
Mencey

Is CoverMe the right compliance tool for your gym?

Yes, if you:

  • Operate in a regulated environment (leisure trust, council contract, large chain)
  • Have ever had to prove instructor compliance during an audit
  • Currently track instructor qualifications on a spreadsheet or filing cabinet
  • Use cover instructors more than once a month
  • Want compliance status visible before you book, not after

Maybe not, if you:

  • You only use a small permanent team you've personally hired and trained
  • You don't run group exercise classes
  • You're already on a comprehensive HRIS / compliance platform that integrates with your scheduling
  • You've never been asked to prove compliance and don't expect to

If the left column sounds like you, the demo will take 15 minutes. The first audit you don't have to scramble for will pay for the year.

Simple pricing. Built for compliance-conscious operators.

The £119 Complete plan includes the full compliance + audit + reporting suite. Everything you need to run a defensible GEX operation.

Most popular
Complete
360° management for compliance-conscious operators
£119+ VAT · per venue / month
  • Verified compliance on every instructor (manual + 90-day re-verification)
  • Audit-ready reports
  • Per-class compliance logging
  • Automated cover & subbing
  • Audition + recruitment feature
  • Integration with your timetable software
  • Broadcast messaging
  • AI-powered reports and insights
Book a 15-min demo

£7.50 one-off onboarding per instructor. No long-term contract. Billed monthly or annually (save ~17% annual).

What's compliance admin actually costing you?

Slide to match your operation and see what manual compliance work runs you per year.

3
5 hrs
£25
£19,500
Compliance admin per year
£4,284
CoverMe Complete (per year)
£15,216
Net annual saving

CoverMe Complete plan: £1,428/year per venue. Compliance admin alone usually pays for it.

Questions before you book the demo.

We already do compliance checks ourselves. What does CoverMe add?
The difference is the system. You're probably checking qualifications when you onboard, then trusting they stay valid. CoverMe re-verifies every instructor every 90 days, flags expirations before they happen, and logs everything against each session — so when an auditor asks, the answer takes 2 clicks not 2 weeks.
What happens if an instructor's compliance lapses?
They're flagged in your dashboard immediately and removed from your bookable list until it's renewed. No accidental bookings of out-of-date instructors. No "I didn't realise their REPS had expired" conversations.
Are you a regulated body? Can I rely on your verification for legal purposes?
We're not a regulator — we're a verification layer that aggregates instructor compliance documents and re-verifies them on a scheduled cycle. Most leisure trusts and chains use CoverMe alongside their internal compliance procedures, not in place of them. The advantage is you can prove compliance was checked at the point of booking, with documentation on file.
What qualifications do you verify?
REPs (all levels), CIMSPA, NRPT, NASM, ACE — plus international equivalents. Insurance (public liability, professional indemnity), first aid certifications, DBS where applicable. The list adapts based on the discipline.
Can we add custom compliance requirements specific to our organisation?
Yes. Some operators require extra checks (specific safeguarding training, mental health first aid, etc.). These can be added as required fields and verified via the same process.
How long does it take to get live?
Most customers are posting their first compliant cover request within 5–7 days of the demo. We handle onboarding — including verifying every existing instructor on your team.
Is there a contract?
Monthly plans roll month-to-month — cancel anytime. Annual plans save ~17%.

The next time someone asks if your sub was qualified, you should have a one-word answer.

15-minute demo. Live within 14 days. £119/venue/month.

Book a 15-min demo

No pressure, no slide deck, no commitment. We'll show you the compliance layer with your operation in mind.

"Where have you been for the last ten years?" — Tara Dillon, CIMSPA